Repairs

Discontinue using your NavVis VLX if it is not working correctly or you suspect a component is damaged. This advice also applies if an accessory such as the belt or a battery is damaged.

Submit a service request with your local NavVis reseller or NavVis Support at ​support.navvis.com, if purchased directly. Please include a detailed description, screenshots and/or pictures with your report as best as possible.

Technically trained personnel will advise you on the different options, duration, costs, and possible location of the required Repair service.

Note:

Each purchased device comes with 1-year warranty unless agreed otherwise.

Regulations on product warranty provided by NavVis can be found in our GENERAL TERMS AND CONDITIONS (GTC) https://www.navvis.com/hubfs/documents/GTCD.pdf