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Discontinue using your NavVis VLX if it is not working correctly or you suspect a component is damaged. This advice also applies if an accessory such as the belt or a battery is damaged.

Submit a service request with your local NavVis reseller or NavVis Support at ​, if purchased directly. Please include a detailed description, screenshots and/or pictures with your report as best as possible.

Technically trained personnel will advise you on the different options, duration, costs, and possible location of the required Repair service.


Each purchased device comes with 1-year warranty unless agreed otherwise.

Regulations on product warranty provided by NavVis can be found in our GENERAL TERMS AND CONDITIONS (GTC)